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"Processor not supported"

ProximaClient tunnels don't start on your computer's processor. Update the app to the latest version, and if it's already the latest, contact support: retrying won't help.

On the "Tunnels" page the app shows "Processor not supported" with "Tunnels cannot run on this computer’s processor. Retrying will not help — update the app to the latest version, and if it is already up to date, contact support. Creating and managing servers works as usual.", and when you try to open a tunnel, "The processor in this computer cannot run the tunnel service. Retrying will not help: update the app to the latest version, and if it is already up to date, contact support."

What to do​

  1. Download the installer from the download page and run it: it installs the latest version.
  2. Open "Tunnels": if your tunnels show again, it's fixed.

If that didn't help​

Write to support through "Tech support" in the app menu with the exact error text and your processor model: Windows Task Manager shows it on the "Performance" tab.