"No connection to the tunnel service"
ProximaClient can't reach the tunnel service, so tunnels don't show and don't open. Check the internet and click "Reconnect".
On the "Tunnels" page the app shows "No connection to the tunnel service" with "Couldn't reach the tunnel service — check your internet connection. Creating and managing servers works without a network too.", and when you try to open a tunnel it can say "The tunnel service is unavailable right now. Try again in a minute."
What to do
- Check the internet: open proximamp.com in your browser. Once the connection is back, the app reconnects to the service by itself.
- Click "Reconnect" on the "Tunnels" page. While the app connects, the button reads "Connecting…"; once connected, the page shows your tunnels again.
- If the internet works and the error stays, wait a minute and click "Reconnect" again. To see whether planned maintenance or an outage is under way, check the news.
- If it still doesn't connect after a few minutes, try another network, for example your phone's hotspot. If it works there, your network keeps the app from the service: ask the network administrator or your provider to allow connections to ProximaMP.
proximamp then says "no connection to ProximaMP: check the internet and try again": what to do.
If that didn't help
Write to support through "Tech support" in the app menu with the exact error text and when it appeared.